GUEST SERVICE ASSOCIATE

European Wax Center•Greenvale, NY

8d•$17 - $25•Onsite

About The Position

As a Sales & Guest Experience Associate at European Wax Center, you are a key member of the sales team. You welcome guests, learn about their needs, and recommend services, packages, memberships, and retail products. You help create a positive guest experience, encourage return visits, and earn commission based on packages sold and sales performance. The role also includes serving as a key holder, opening and closing the center, booking appointments, addressing guest questions or concerns, and maintaining an organized front desk and lobby. Team members are expected to uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The position is available part time or full time, with an hourly salary range of $17.00–$25.00 plus commission. The job is located in Greenvale, New York, and lists a shift of any day Monday through Sunday. The work environment is fast-paced and requires frequent changes in activities, multitasking, communication, and receptiveness to constructive feedback. Physical requirements include standing or sitting for up to eight hours per day and occasionally lifting up to 30 pounds.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Strong interpersonal and communication skills.
Comfort using point-of-sale systems and computers.
Ability to adapt to different guest personalities and remain calm under pressure.
Commitment to maintaining a clean and organized workspace.
Ability to work effectively in a fast-paced environment, communicate with others, accept constructive feedback, change activities as business needs require, and manage several tasks at once.
Ability to stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visits.
Own individual sales goals and performance metrics.
Learn guests’ needs, preferences, and skincare goals and recommend appropriate services and products.
Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and resolve questions or concerns promptly and professionally.
Keep the front desk and lobby organized and aligned with brand standards.
Participate in ongoing training to improve product knowledge and sales skills.
Uphold the Artemis Wax Core Values.