GUEST SERVICE ASSOCIATE
About The Position
The Guest Service Associate is a sales and guest experience team member at European Wax Center. The associate welcomes guests, learns about their needs, and recommends service packages, memberships, and retail products. The role includes selling to new and returning guests, prebooking visits, meeting individual sales goals, and earning commission on packages sold. The associate also serves as a key holder, handles opening and closing, supports appointment booking and guest concerns, and maintains the front desk and lobby to brand standards. Team members are expected to uphold the Artemis Wax Core Values: Team Players, Play to Win, Bring the Energy, and Commitment.
Requirements
- One year of service or retail experience.
- Proactive, adaptable problem solver and positive team player.
- Exceptional interpersonal and communication skills.
- Comfort using point-of-sale systems and computers.
- Ability to adapt to different guest personalities and remain calm under pressure.
- Commitment to maintaining a clean and organized workspace.
- Ability to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.
- Ability to change activities frequently as business needs require and move between several tasks at once.
- Ability to stand or sit for up to 8 hours per day.
- Ability to lift up to 30 lbs. occasionally.
- Continuous talking and hearing when communicating with guests, team members, and management.
Nice To Haves
- Sales experience is strongly preferred.
Responsibilities
- Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
- Own individual sales goals and performance metrics.
- Learn guests’ needs, preferences, and skincare goals, then recommend appropriate services and products.
- Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
- Serve as a key holder responsible for opening and closing the center.
- Greet guests, book appointments, and resolve questions or concerns promptly and professionally.
- Keep the front desk and lobby organized and aligned with brand standards.
- Participate in ongoing training to develop product knowledge and sales skills.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Employee discount
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
