GUEST SERVICE ASSOCIATE

European Wax Center•Riverside, CA

6d•$15 - $25•Onsite

About The Position

The Guest Service Associate is a key member of the sales team at European Wax Center, welcoming guests, understanding their needs, and recommending services, packages, memberships, and retail products. The role includes earning commission on package sales, meeting individual sales goals, and providing a positive guest experience that encourages repeat visits. The associate also serves as a key holder responsible for opening and closing the center, supports front-desk operations, and participates in ongoing training.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Exceptional interpersonal and communication skills.
Comfortable using point-of-sale systems and computers.
Able to adapt to different guest personalities and stay calm under pressure.
Commitment to maintaining a clean and organized workspace.
Able to work effectively in a fast-paced environment, communicate with others, accept constructive feedback, and change activities as business needs require.
Able to stand or sit for up to 8 hours per day and move between several tasks at once.
Able to occasionally lift up to 30 lbs.

Nice To Haves

Sales experience strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn guests’ needs, preferences, and skincare goals and recommend appropriate services and products.
Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and promptly and professionally resolve questions or concerns.
Keep the front desk and lobby organized and up to brand standards.
Participate in ongoing training to develop product knowledge and sales skills.