Guest Service Associate
About The Position
Topgolf is seeking fun-loving, dedicated, and caring team members who are focused on delivering excellent guest experiences in a fast-paced, collaborative environment. The Guest Service Associate welcomes and assists Players with check-in and reservations, explains the venue, gameplay, and promotions, and helps Players select appropriate golf clubs and equipment. The role also involves keeping the venue clean, organized, inviting, and compliant with safety and sanitation standards, while living Topgolf’s values of Fun, One Team, Excellence, Courage, and Caring. This is an active, guest-facing role requiring employees to remain on their feet for most of the shift, move throughout the venue, and lift and carry items up to 50 pounds, including golf bags with clubs across multiple floor levels. Previous hospitality or entertainment experience is a plus but is not required.
Requirements
- Maintain a positive attitude and a one-team mentality.
- Focus on creating an excellent Player experience.
- Remain calm and effective in a busy, high-volume environment.
- Be able to lift and move items up to 50 pounds, including carrying golf bags with clubs across multiple floor levels.
- Be comfortable bending, stooping, carrying, walking, and being on one’s feet for most of the shift.
- Be able to handle sustained physical activity and keep pace during long shifts or time-consuming tasks.
Nice To Haves
- Previous experience in hospitality or entertainment.
Responsibilities
- Welcome and assist Players with check-in and reservations, providing the information they need to get started.
- Provide information about the venue, gameplay, and current promotions.
- Assist Players with golf clubs and equipment.
- Keep the venue clean, organized, and inviting, including tidying the retail area and offering helpful guidance and recommendations.
- Follow safety and sanitation standards and keep the guest services area clean, safe, and compliant.
- Demonstrate Topgolf’s values of Fun, One Team, Excellence, Courage, and Caring in interactions with Players and Playmakers.
Benefits
- Competitive hourly wages; tips are available for certain positions.
- Health insurance for eligible team members.
- Dental insurance for eligible team members.
- Vision insurance for eligible team members.
- 401(k) with team member match for eligible team members.
- Paid time off for eligible team members.
- Free mental well-being platform for eligible team members.
- Free game play.
- Discounted food and retail items.
- Weekly Playmaker meals.
- Career growth opportunities and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
