GUEST SERVICE ASSOCIATE
About The Position
As a Sales & Guest Experience Associate at European Wax Center, you are a key part of the sales team. You welcome guests, learn what they are looking for, and recommend service packages and products. The role includes commission on packages sold, with earnings tied to sales performance. Team members are expected to uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The role is based at the Falls Church-Barcroft Plaza location in Falls Church, Virginia. The position is listed as part-time/full-time, with a salary range of $14.00–$18.00 base plus commission per month. No travel is required, and the job shift is any day Monday through Sunday.
Requirements
- At least one year of service or retail experience.
- Proactive, adaptable problem solver and positive team player.
- Exceptional interpersonal and communication skills.
- Comfort using point-of-sale systems and computers.
- Ability to adapt to different guest personalities and remain calm under pressure.
- Commitment to maintaining a clean and organized workspace.
- Ability to work effectively in a fast-paced environment, communicate with others, accept constructive feedback from direct supervisors, change activities as business needs require, and move between simultaneous tasks.
- Ability to stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.
- Talking and hearing continuously while communicating with guests, team members, and management.
Nice To Haves
- Sales experience is strongly preferred.
Responsibilities
- Sell service packages, memberships, and retail products to new and returning guests, and prebook guests’ next visits.
- Own individual sales goals and performance metrics.
- Learn guests’ needs, preferences, and skincare goals and recommend appropriate services and products.
- Know the services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
- Serve as a key holder and open and close the center.
- Greet guests, book appointments, and address questions or concerns promptly and professionally.
- Keep the front desk and lobby organized and up to brand standards.
- Participate in ongoing training to develop product knowledge and sales skills.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Employee discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
