GUEST SERVICE ASSOCIATE

European Wax Center•Alexandria, VA

12d•$14 - $20•Onsite

About The Position

As a Sales & Guest Experience Associate at European Wax Center, you are a key member of the sales team. You welcome guests, learn what they are looking for, and recommend appropriate service packages and products to encourage repeat visits. The role combines guest service with sales performance, and commission is earned on packages sold. The Team Member is expected to uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. This is a part-time position at the VA - Alexandria Hilltop location in Alexandria, Virginia. The role is listed as entry level, with a high school education level and a salary range of $14.00–$20.00 base plus commission per month. No travel is expected. The job shift is listed as any, Monday through Sunday.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Exceptional interpersonal and communication skills.
Comfortable using point-of-sale systems and computers.
Able to adapt to different guest personalities and remain calm under pressure.
Committed to maintaining a clean and organized workspace.
Able to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.
Able to change activities often as business needs require and move between several tasks happening at the same time.
Able to stand or sit for up to 8 hours per day and occasionally lift up to 30 lbs.
Talking and hearing occur continuously when communicating with guests, team members, and management.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics; meeting goals increases commission.
Learn each guest’s needs, preferences, and skincare goals, and recommend appropriate services and products.
Know the services, packages, promotions, and retail line well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and resolve questions or concerns promptly and professionally.
Keep the front desk and lobby organized and in line with brand standards.
Participate in ongoing training to develop product knowledge and sales skills.