Guest Service Associate

Q Hotels Management • Slidell, LA

9d

About The Position

SpringHill Suites by Marriott is seeking a friendly, professional, and customer-focused Guest Service Associate to deliver a welcoming experience and help provide the exceptional hospitality the brand is known for. As a first point of contact for many guests, the associate supports guests throughout their stay by handling front desk services, responding to requests and concerns, and coordinating with hotel departments.

The role requires availability for shifts from 6:00 a.m. to 2:00 p.m., 2:00 p.m. to 10:00 p.m., and 10:00 p.m. to 6:00 a.m. A background check is required.

Requirements

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Basic computer skills and ability to learn hotel reservation systems.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends, holidays, and varying shifts as needed.
• Positive attitude, dependable work ethic, and willingness to work as part of a team.
• Must be available for shifts from 6:00 a.m. to 2:00 p.m., 2:00 p.m. to 10:00 p.m., and 10:00 p.m. to 6:00 a.m.
• Background check required.

Nice To Haves

• Previous customer service or hotel experience is a plus but not required.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Perform guest check-ins and check-outs efficiently and accurately.
• Manage reservations, room assignments, and guest requests.
• Answer phone calls, respond to inquiries, and provide information about hotel amenities and local attractions.
• Handle guest concerns and complaints professionally and with a solution-oriented approach.
• Process payments, maintain accurate records, and follow cash-handling procedures.
• Communicate effectively with housekeeping, maintenance, and other hotel departments.
• Maintain a clean, organized, and professional front desk area.
• Follow Marriott brand standards, hotel policies, and guest service procedures.
• Help ensure every guest enjoys a comfortable, memorable, and positive stay.

Benefits

• Welcoming and supportive team environment.
• Opportunities for professional growth and career advancement.
• Hospitality industry experience and development opportunities.
• Employee benefits and eligible Marriott travel discounts, subject to applicable program requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED