GUEST SERVICE ASSOCIATE
About The Position
As a Sales & Guest Experience Associate at European Wax Center, you are a key member of the sales team. You welcome guests, understand what they are looking for, and recommend services, packages, memberships, and retail products that suit their needs and encourage repeat visits. The position includes commission on packages sold, with earnings tied to sales performance. Team members are expected to uphold the Artemis Wax core values: being team players, playing to win, bringing energy, and staying committed. The role is based in New City, New York, and may be part-time or full-time. The schedule can include any shift from Monday through Sunday. The position requires working effectively in a fast-paced environment, communicating with guests, coworkers, and management, adapting to changing activities and simultaneous tasks, and accepting constructive feedback. Team members may stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.
Requirements
- At least one year of service or retail experience.
- Proactive, adaptable problem solver and positive team player.
- Exceptional interpersonal and communication skills.
- Comfort using point-of-sale systems and computers.
- Ability to adapt to different guest personalities and remain calm under pressure.
- Commitment to maintaining a clean and organized workspace.
- Ability to work effectively in a fast-paced environment, communicate with others, accept constructive feedback from direct supervisors, change activities as business needs require, and manage several tasks at once.
- Ability to stand or sit for up to eight hours per day.
- Ability to occasionally lift up to 30 pounds.
Nice To Haves
- Sales experience is strongly preferred.
Responsibilities
- Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
- Own individual sales goals and performance metrics.
- Learn guests’ needs, preferences, and skincare goals and recommend suitable services and products.
- Know the services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
- Serve as a key holder and open and close the center.
- Greet guests, book appointments, and resolve questions or concerns promptly and professionally.
- Keep the front desk and lobby organized and aligned with brand standards.
- Participate in ongoing training to develop product knowledge and sales skills.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Employee discount
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
