GUEST SERVICE ASSOCIATE
About The Position
As a Sales & Guest Experience Associate at European Wax Center, you are a key part of the sales team. You welcome guests, learn what they are looking for, and recommend appropriate service packages and products. The role combines guest service and sales, with commission earned on packages sold. Team members are expected to uphold the Artemis Wax Core Values: We are Team Players; We Play to Win; We Bring the Energy; and We are Committed. The position is listed as part-time or full-time, with an entry-level designation and a high school education level. It is located in Totowa, New Jersey, and the salary range is $15.92–$26.00 base plus commission per month. The job shift is listed as any, Monday through Sunday, with no travel required.
Requirements
- One year of service or retail experience.
- Proactive, adaptable problem solver and positive team player.
- Exceptional interpersonal and communication skills.
- Comfortable using point-of-sale systems and computers.
- Able to adapt to different guest personalities and remain calm under pressure.
- Committed to maintaining a clean and organized workspace.
- Able to work effectively in a fast-paced environment, communicate with others, and accept constructive feedback from direct supervisors.
- Able to change activities often as business requires and move between several tasks happening at the same time.
- Able to stand or sit for up to eight hours per day.
- Able to lift up to 30 pounds occasionally.
Nice To Haves
- Sales experience is strongly preferred.
Responsibilities
- Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
- Own individual sales goals and performance metrics; meeting goals increases commission.
- Learn each guest’s needs, preferences, and skincare goals, and recommend suitable services and products.
- Learn services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
- Serve as a key holder responsible for opening and closing the center.
- Greet guests, book appointments, and resolve questions or concerns promptly and professionally.
- Keep the front desk and lobby organized and up to brand standards.
- Participate in ongoing training to develop product knowledge and sales skills.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
