GUEST SERVICE ASSOCIATE

European Wax Center•Rockville, MD

1d•$16 - $23•Onsite

About The Position

As a Sales & Guest Experience Associate at European Wax Center, you are a key member of the sales team. You welcome guests, learn about their needs, and recommend services, packages, and retail products that encourage them to return. The role combines guest service and sales, with commission earned on packages sold; higher sales increase commission. Team members are expected to uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The position is based in Rockville, Maryland. It is listed as part-time/full-time, with a Monday-through-Sunday shift schedule and an hourly salary range of $16.00–$23.00. No travel is required. The work takes place in a fast-paced environment and involves frequent communication with guests, team members, and management. The associate must be able to change activities as business needs require, manage multiple tasks, and stand or sit for up to eight hours per day. Occasional lifting of up to 30 pounds is required.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Exceptional interpersonal and communication skills.
Comfort using point-of-sale systems and computers.
Ability to adapt to different guest personalities and remain calm under pressure.
Commitment to maintaining a clean and organized workspace.
Ability to work effectively in a fast-paced environment and manage several tasks at once.
Ability to stand or sit for up to eight hours per day.
Ability to lift up to 30 pounds occasionally.
Ability to communicate continuously with guests, team members, and management.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn guests’ needs, preferences, and skincare goals, and recommend appropriate services and products.
Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and address questions or concerns promptly and professionally.
Keep the front desk and lobby organized and aligned with brand standards.
Participate in ongoing training to improve product knowledge and sales skills.
Communicate with guests, team members, and management and accept constructive feedback.
Maintain a clean and organized workspace and adapt to changing business needs.