Guest Service Ambassador

Davidson Hospitality Group•Birmingham, AL

About The Position

Hotel Wildemont, Autograph Collection, is a luxury boutique hotel in the Mountain Brook community outside Birmingham, Alabama. The hotel offers curated art, guest rooms and suites, event spaces, a gallery, Poseidon Spa, rooftop restaurant and bar, and culinary experiences. The Guest Service Ambassador coordinates concierge-type services and helps create a positive arrival experience. This customer-focused role welcomes and assists guests throughout their stay, responds to requests, and works with other departments to provide a seamless and memorable guest experience.

Requirements

Enthusiastic, outgoing personality and a passion for delivering exceptional guest experiences.
Ability to anticipate guest needs.
Good problem-solving skills, judgment, and reasoning.
Ability to communicate effectively with the public and other team members.
Strong computer skills.
Confident and professional appearance.

Nice To Haves

One or more years of customer service experience in hotels.
Familiarity with the local area and attractions.

Responsibilities

Coordinate concierge-type services for guests and set a positive tone for their arrival.
Provide exceptional customer service and create a warm, welcoming atmosphere.
Assist guests with inquiries and requests, and recommend local attractions and dining options.
Coordinate guest transportation and luggage services.
Anticipate guest needs and personalize stays to exceed expectations.
Respond promptly and professionally to guest complaints or issues and work toward guest satisfaction.
Book reservations, arrange tours, and organize special requests.
Collaborate with other departments to ensure a seamless guest experience.