Guest Service Ambassador

Hotel Wildemont•Mountain Brook, AL

About The Position

Hotel Wildemont, Autograph Collection, is a luxury boutique hotel in Mountain Brook, just outside Birmingham, Alabama. The property combines curated art, elevated Southern hospitality, a spa, rooftop restaurant and bar, culinary experiences, guest rooms and suites, event spaces, and an art gallery. The Guest Services Ambassador coordinates concierge-type services and helps create a positive arrival experience. This guest-facing role provides a warm welcome, assists with questions and requests, offers local recommendations, coordinates transportation and luggage services, and anticipates guest needs. The ambassador also responds professionally to guest concerns, arranges reservations and tours, handles special requests, and collaborates with other departments to ensure a seamless stay.

Requirements

Enthusiastic, outgoing personality and passion for delivering exceptional guest experiences.
Ability to anticipate guest needs, with good problem-solving skills, judgment, and reasoning.
Ability to communicate effectively with the public and other team members.
Strong computer skills.
Confident and professional appearance.

Nice To Haves

At least one year of customer service experience in hotels is preferred.
Familiarity with the local area and attractions.

Responsibilities

Coordinate concierge-type services and set a positive tone for guests’ arrival.
Provide exceptional customer service and create a warm, welcoming atmosphere.
Assist guests with inquiries and requests, and recommend local attractions and dining options.
Coordinate and handle guest transportation and luggage services.
Anticipate guest needs and personalize stays to exceed expectations.
Respond promptly and professionally to guest complaints or issues to ensure satisfaction.
Book reservations, arrange tours, and organize special requests.
Collaborate with other departments to support a seamless guest experience.