Guest Service Ambassador (Full Time)
About The Position
The Guest Services Ambassador is responsible for creating exceptional first and last impressions and delivering personalized luxury service throughout the guest journey. The highly visible role includes arrival services, valet operations, bell services, guest assistance, transportation support, and resort ambassador responsibilities. The ambassador provides a welcoming presence throughout the resort, ensuring seamless service, anticipating guest needs, and creating memorable experiences. In alignment with Fairmont luxury standards and Leading Quality Assurance (LQA) expectations, the role delivers intuitive, engaging, personalized service through professionalism, attention to detail, guest recognition, and genuine hospitality. The position may also involve additional duties and support for other operational areas to help ensure exceptional guest experiences and successful resort operations.
Requirements
- High school diploma or equivalent.
- Valid driver's license.
- Clean driving record that meets resort insurability standards.
Nice To Haves
- Previous luxury hospitality, guest services, bell, valet, front desk, or customer service experience.
- Experience in luxury resort environments.
- CPR/First Aid certification.
Responsibilities
- Create exceptional first and last impressions throughout the guest journey.
- Deliver personalized luxury service and anticipate guest needs.
- Support arrival services, valet operations, bell services, guest assistance, and transportation.
- Serve as a welcoming resort ambassador and help ensure seamless service delivery.
- Provide intuitive, engaging service in alignment with Fairmont luxury standards and LQA expectations.
- Perform additional duties and support other operational areas as needed.
Benefits
- Medical, drug, and vision benefits through premium preferred providers.
- Employer-paid group life and accidental insurance coverage ($7,500), with coverage available for family.
- 401(k)/retirement savings plan with matching program.
- 11 paid holiday/personal days per year.
- 10 days of paid vacation that begin accruing immediately.
- 50% discounts at hotel restaurants.
- 30% discount on retail items at the Fairmont Store.
- 30% discount on services offered at Spa Without Walls.
- Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
- Complimentary meals in the employee dining facility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
