Guest Service Agent - Full Time

Kimpton Hotels & Restaurants•Los Angeles, CA

13d

About The Position

The Guest Service Agent is responsible for guest registration and check-out, PBX operations, mail and message service, and delivering outstanding guest service. The agent advocates for the hotel, creates personal guest experiences, and builds relationships that encourage guests to return. The role involves coordinating with other hotel departments and maintaining accurate transaction and guest information.

Requirements

High school diploma or GED required.
Knowledge of the immediate area, services, attractions, and events.
Flexible schedule, with availability to work evenings, weekends, and holidays.
Ability to work well under pressure while handling many arrivals and departures in a short period.
Familiarity with hotel systems and operations, and ability to enter information accurately.

Nice To Haves

Previous experience in a Front Desk or customer-facing role is preferred.

Responsibilities

Review arrivals, note special requests, and block rooms as needed.
Check hotel guests in and out in a confident, professional, and friendly manner.
Answer phone calls promptly and knowledgeably, providing complete and accurate information.
Complete the appropriate AM, PM, or overnight checklist by the end of the shift.
Pre-assign hotel rooms, including rooms for VIPs, repeat guests, package bookings, and guests with special requests.
Follow the established key control policy.
Ensure proper credit policies are followed.
Submit lost-and-found articles with a completed lost-and-found report.
Open, secure, and balance the daily shift bank by counting and verifying cash, check, and credit card transactions.
Verify the credit limit report.
Monitor room availability throughout the day.
Review the hotel's daily selling status using the yield management system.
Attend the department meeting once a month.
Communicate by telephone or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.