Guest Service Agent - Full Time

Kimpton Hotels & Restaurants • Los Angeles, CA

13d

About The Position

The Guest Service Agent is responsible for guest registration and check-out, PBX operations, and mail and message service while providing outstanding service. The agent advocates for the hotel, creates highly personalized guest experiences, and builds relationships that encourage guests to return.

The role is part of a hotel culture that welcomes and celebrates employees’ diverse backgrounds, talents, experiences, and personalities, and values creativity, self-leadership, and a passion for improving others’ lives.

Requirements

• High school diploma or GED required.
• Previous experience in a front desk or customer-facing role preferred.
• Knowledge of the immediate area, services, attractions, and events.
• Flexible schedule, with ability to work evenings, weekends, and holidays.
• Ability to work well under pressure while handling many arrivals and departures within a short period.
• Familiarity with hotel systems and operations, and ability to enter information accurately.

Nice To Haves

• Previous experience in a front desk or customer-facing role.

Responsibilities

• Review arrivals, note special requests, and block rooms as needed.
• Check hotel guests in and out in a confident, professional, and friendly manner.
• Answer phone calls promptly and knowledgeably, providing complete and accurate information.
• Complete the appropriate AM, PM, or overnight checklist by the end of each shift.
• Pre-assign hotel rooms, including rooms for VIPs and repeat guests, packages, and special requests.
• Follow the established key control policy.
• Ensure proper credit policies are followed.
• Submit lost-and-found articles with a completed lost-and-found report.
• Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions made while on duty.
• Verify the credit limit report.
• Monitor room availability throughout the day.
• Review the hotel's daily selling status using the yield management system.
• Attend the department meeting once a month.
• Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.
• Provide outstanding guest service and create personalized experiences that build guest relationships and encourage return visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED