Full Time Guest Service Agent
About The Position
The Guest Service Agent is responsible for guest registration and check-out, PBX operations, and mail and message service, while providing outstanding service. The role advocates for the hotel, creates highly personalized guest experiences, and develops relationships that encourage guests to return. Kimpton describes its purpose as creating heartfelt, human connections and improving the lives of coworkers, guests, owners, and communities. Its culture welcomes and celebrates employees' diverse backgrounds, talents, experiences, and personalities, and values creativity, self-leadership, and a passion for helping others.
Requirements
- High school diploma or GED required.
- Flexible schedule and ability to work evenings, weekends, and holidays.
- Ability to work well under pressure while handling many arrivals and departures in a short period.
- Familiarity with hotel systems and operations, and ability to enter information accurately.
- Knowledge of the immediate area, services, attractions, and events.
Nice To Haves
- Previous experience in a front desk or customer-facing role is preferred.
Responsibilities
- Review arrivals, note special requests, and block rooms as needed.
- Check in and check out hotel guests in a confident, professional, and friendly manner.
- Answer phone calls promptly and knowledgeably, providing complete and accurate information.
- Complete the appropriate AM, PM, or Overnight checklist by the end of the shift.
- Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
- Follow the established key control policy.
- Ensure proper credit policies are followed.
- Submit lost-and-found articles with a completed lost-and-found report.
- Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions.
- Verify the credit limit report.
- Monitor room availability throughout the day.
- Review the hotel's daily selling status using the yield management system.
- Attend the department meeting once a month.
- Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.
- Perform guest registration and check-out, PBX operations, and mail and message service while providing outstanding guest service.
- Act as an advocate for the hotel, create personalized guest experiences, and develop relationships with guests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
