Guest Service Ambassador (Full Time)
About The Position
The Guest Services Ambassador creates exceptional first and last impressions and delivers personalized luxury service throughout the guest journey. This highly visible role includes arrival services, valet operations, bell services, guest assistance, transportation support, and resort ambassador responsibilities. The ambassador serves as a welcoming presence throughout the resort, ensuring seamless service, anticipating guest needs, and creating memorable experiences. In alignment with Fairmont luxury standards and Leading Quality Assurance (LQA) expectations, the role delivers intuitive, engaging, and personalized service through professionalism, attention to detail, guest recognition, and genuine hospitality. Additional duties and support for other operational areas may be required to ensure exceptional guest experiences and successful resort operations.
Requirements
- High school diploma or equivalent required.
- Valid driver's license required.
- Clean driving record that meets resort insurability standards.
Nice To Haves
- Previous experience in luxury hospitality, guest services, bell, valet, front desk, or customer service.
- Experience in a luxury resort environment.
- CPR/First Aid certification.
Responsibilities
- Create exceptional first and last impressions throughout the guest journey.
- Deliver personalized luxury service and anticipate guest needs.
- Perform arrival services, valet operations, bell services, guest assistance, and transportation support.
- Serve as a welcoming resort ambassador and help ensure seamless service delivery.
- Provide intuitive and engaging service in alignment with Fairmont luxury standards and LQA expectations.
- Support other operational areas and perform additional duties as needed to ensure exceptional guest experiences and successful resort operations.
Benefits
- Medical, drug, and vision benefits through a preferred provider at competitive prices.
- Employer-paid group life and accidental insurance coverage ($7,500); additional coverage is available for family.
- 401(k)/retirement savings plan with matching program.
- 11 paid holiday/personal days per year.
- 10 days of paid vacation, accruing immediately.
- 50% discounts at hotel restaurants.
- 30% discount on retail items at the Fairmont Store.
- 30% discount on services at Spa Without Walls.
- Employee travel discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
- Complimentary meals in the employee dining facility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
