Guest Service Ambassador - (Part-Time) - Palace
About The Position
Serves guests efficiently and courteously, greets them with a smile, and provides friendly, attentive service. The role hosts a designated slot-machine section, maintains its cleanliness, and ensures machines are operational and ready for play. The Ambassador develops new guest relationships and maintains existing ones while providing change, paying jackpots, redeeming EZ-Pay tickets, and performing minor machine repairs. The role uses the Guest Locator to respond to guest needs, stays knowledgeable about company and property promotions and the locations of slot machines, restaurants, amenities, and restrooms, and promotes the Boarding Pass Rewards program by actively recruiting members. The Ambassador must comply with all Slot Department policies.
Requirements
- At least 21 years old.
- Communicate effectively with guests, team members, and management.
- Be able to count, control check-in and check-out, and maintain accounting for a slot-machine bank and/or slot-machine bag cash advance.
- Be able to comply with signature controls and related documentation, including jackpot tickets, check-in/check-out sheets, transfer or purchase sheets, Title 31 paperwork, paid check-in/check-out vouchers, key-control logs, handheld-scanner logs, radio sign-out logs, and daily check-in sheets.
- Understand Title 31 requirements, including unacceptable monetary transactions, recordkeeping requirements, and the New Wave system.
- Be able to stand and walk for the entire shift.
- Have an outgoing, positive demeanor and a passion for guest service.
Responsibilities
- Serve and greet guests efficiently and courteously with a positive demeanor.
- Host an assigned slot-machine section and maintain its cleanliness.
- Ensure machines in the assigned section are operational and ready for play.
- Build new guest relationships and maintain existing ones through friendly, efficient service.
- Provide change, pay jackpots, redeem EZ-Pay tickets, and perform minor machine repairs.
- Use the Guest Locator to attend to guest needs.
- Remain knowledgeable about company and property promotions and the locations of gaming-floor amenities.
- Promote the Boarding Pass Rewards program and actively recruit new members.
- Comply with all Slot Department policies.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
