Guest Service Agent (Part-Time) - Hilton Orlando

Hilton • Orlando, FL

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About The Position

The part-time Guest Service Agent at Hilton Orlando delivers warm, memorable hospitality while ensuring smooth guest arrivals and departures. The role includes welcoming guests, completing check-in and check-out procedures, sharing information about hotel services and the local area, promoting amenities, and responding to guest requests and concerns.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork and take ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide information about hotel offerings, room types, rates, promotions, and the local area.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible Team Members to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health, dental, and vision plan options.
• Retirement plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed