Hilton 3PM-11PM Guest Service Agent Full-time

Schulte Hospitality Group • East Syracuse, NY

2d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The role supports hotel front desk operations and delivers attentive, personalized service to guests. The position is part of a service-focused hospitality organization that emphasizes respectful, authentic interactions, the needs of internal and external stakeholders, and making a positive impact. The listed schedule is 3 PM–11 PM.

Requirements

• At least one year of front desk operations experience.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet guests upon arrival and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of each shift, follow cash-handling procedures for cash drops, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information.
• Follow check-in and check-out checklists and obtain required identification documents and payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates, in accordance with the company's PTO policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• A rewarding, fun, and flexible work environment with opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED