Front Desk Agent 3PM-11PM

Hampton Inn Colony • The Colony, TX

6d

About The Position

The Front Desk Agent greets guests courteously and efficiently, handles inquiries, checks guests in and out, and reserves rooms. The role focuses on outstanding customer service, resolving guest concerns, managing reservations and payments, and coordinating with other hotel departments to support guest needs. The position is with Raines Co., a family-owned development, management, and investment company that operates and owns leading hotel brands and boutique hotels.

Requirements

• Experience in customer service, forward-facing, or other guest-related positions.
• Proficiency in Microsoft 365 or similar computer applications.
• High school diploma, GED, or equivalent.
• Successful completion of a pre-employment background check.

Nice To Haves

• Experience in the hospitality industry, including hotels, restaurants, or similar roles.

Responsibilities

• Provide outstanding customer service and maintain a friendly, professional, cheerful, and courteous demeanor.
• Answer inquiries from potential guests and accept hotel reservations accurately.
• Respond promptly to telephone and in-person inquiries about reservations, hotel information, and guest concerns.
• Use suggestive selling techniques to sell room nights and increase occupancy and revenue.
• Resolve guest problems, complaints, and other customer issues efficiently and with a sense of urgency.
• Assign rooms to expected arrivals while considering guest preferences and special requests.
• Build relationships and coordinate with other departments, including housekeeping and maintenance.
• Handle phone calls, wake-up calls, and guest messages promptly and professionally.
• Cross-check billing instructions for accuracy and ensure they are updated correctly.
• Handle group arrivals and pre-register guests.
• Ensure guest payments are made or on file and group billing is routed correctly.
• Complete cash transactions and maintain responsibility for a personal bank.
• Read and update the front desk log, whether maintained in a book or system.
• Follow guest check-in and security procedures and report suspicious activity to security, a manager, or the manager on duty.
• Assist other departments with guest service, especially during high-volume periods.
• Attend meetings as required.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Generous paid time off program.
• Opportunities to advance a career within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED