Guest Service Agent (Hilton)

Bluestone Hospitality Group • Palmdale, CA

2d

About The Position

A Guest Service Agent greets and registers hotel guests, assists with check-out, and audits, posts, and balances daily financial transactions. The role supports the hotel’s efforts to provide outstanding guest service and maintain financial profitability. The agent responds to guest questions and requests, resolves concerns, and provides information about hotel offerings and the local area.

Requirements

• Must be at least 18 years of age.
• Comfortable working in a fast-paced environment.
• Available to work evenings, weekends, and holidays.
• Must be mobile throughout the shift and able to stand and maintain well-paced mobility for periods of up to eight hours.

Nice To Haves

• Previous Front Desk, Guest Services, or hotel experience preferred.

Responsibilities

• Greet and register guests, including entering and retrieving computer information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and explaining how to find their rooms.
• Assist guests with check-out by verifying room and service charges, using the point-of-sale system, handling money, processing credit and debit cards and other payments, making change, and processing gift certificates and cards.
• Audit, post, and balance daily cashier work for outlets, including Rooms and Food and Beverage, and ensure the credit card system reconciles with daily transaction lists.
• Maintain thorough knowledge of room categories, rates, packages, promotions, the local area, and other hotel information; answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed