Guest Service Agent - The Beverly Hilton

Hilton • Beverly Hills, CA

2d

About The Position

The Beverly Hilton is seeking a Guest Service Agent to join its Front Office Team. The role focuses on delivering a welcoming and memorable guest experience, including smooth check-in and check-out, responding to guest inquiries and requests, and promoting hotel services. The hotel has more than 500 rooms, 60,000 square feet of banquet space, and four food and beverage outlets.

This is a union position with various shifts and a requirement for complete open availability, including weekdays, weekends, and holidays. Schedule restrictions cannot be accommodated. Full-time hours are not guaranteed; hours and schedules depend on seniority and business needs, may be minimal until seniority is established, and may vary from week to week.

Requirements

• Complete open availability, including weekdays, weekends, and holidays; schedule restrictions cannot be accommodated.
• Comfort with schedules and hours that may vary from week to week.
• Demonstrate hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local information to assist guests.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed