Guest Service Agent - Hilton Chicago O'Hare Airport

Hilton • Chicago, IL

8d • Onsite

About The Position

The Guest Service Agent at Hilton Chicago O'Hare Airport welcomes guests and helps deliver memorable stays through efficient check-in and check-out, attentive service, and knowledge of the hotel and local area. The role includes responding to guest needs, addressing concerns, and recommending hotel amenities and services. Hilton describes its workplace culture as guided by hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment.

Responsibilities

• Greet arriving guests and complete check-in, including verifying guest details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to respond to guest inquiries.
• Recommend hotel amenities and use up-selling techniques to increase room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental care, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed