Guest Service Representative - Hilton Garden Inn Albany Airport

Schulte Hospitality Group • Town of Colonie, NY

3d

About The Position

Schulte Hospitality Group is seeking a service-oriented Guest Service Representative for the Hilton Garden Inn Albany Airport. The role supports hotel front desk operations and guest services, helping create a welcoming and attentive experience while following established procedures for check-in, check-out, cash handling, and guest information. The position is part of a hospitality company that emphasizes respectful, authentic service and employee development.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank by counting it at the beginning and end of each shift, completing cash drops according to procedures, and reporting cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information.
• Follow the check-in and check-out checklist and obtain required identification documents and payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work performed today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under the company's policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• A flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED