Guest Service Agent (Full-Time) - Hilton Orlando

Hilton • Orlando, FL

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About The Position

As a Guest Service Agent at Hilton Orlando, you will help create memorable guest experiences by delivering warm, attentive hospitality and ensuring seamless check-in and check-out. You will welcome guests, support their needs throughout their stay, share information about the hotel and local area, and promote hotel services.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to answer guest inquiries.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed