Guest Service Agent (Full-Time)

Hilton • West Palm Beach, FL

19h

About The Position

As a Guest Service Agent, you help create memorable guest experiences by ensuring a smooth check-in and check-out process and providing warm, attentive hospitality. You welcome guests, assist with their needs, respond to inquiries and concerns, and share information about the hotel and surrounding area. You also promote hotel services and use up-selling techniques to support room and service revenue.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Believe in teamwork and shared outcomes.
• Show ownership and accountability.
• Bring urgency and discipline to the present moment.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide information about hotel offerings, room types, rates, promotions, and the local area to answer guest inquiries.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed