Part Time Guest Service Agent

Sonesta Simply Suites Boston Burlington, MA•Burlington, MA

5d•$17 - $18

About The Position

The Guest Services Agent (GSA) contributes to the hotel’s mission and overall success by meeting performance objectives for the front desk and supporting the Operations Manager. During their shift, the GSA is the point person for front desk technology systems and in-house guest relations. As guests’ first point of contact, the GSA represents the hotel brand and delivers service in accordance with Sonesta’s G.U.E.S.T. standards.

Requirements

High school diploma or equivalent.
Ability to speak, read, and write fluent English.
Professional verbal and written communication skills.
Valid driver's license.
Ability to obtain ServSafe certification.
May be required to obtain TIPS certification.
Ability to frequently stand, bend, climb, kneel, and move about the facility; carry, lift, or pull items weighing up to 50 pounds; handle objects and equipment; and stand for extended periods.
Availability to work mornings, evenings, weekends, and holidays.

Nice To Haves

One year of previous hotel experience or retail customer service experience preferred.
Previous experience in the extended-stay industry preferred.
Knowledge of other languages is beneficial.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, preferred.
Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, provide information about hotel services and room locations, and answer phones promptly and courteously.
Process cash and credit card transactions according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
Maintain the security of cash, credit card transactions, and guest information.
As needed, book individual and group reservations, process cancellations and revisions, update reservation information, and upsell rooms where possible.
Follow the hotel management team's seasonal reservation strategy for room types, length of stay, and pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the Shoppe and the Pour, ensuring guests receive the hotel's offered service and products, and follow local laws concerning alcoholic beverage sales.
Fulfill guests' special requests and ensure proper delivery of guest services.
Issue, control, and release guest safe-deposit boxes.
Comply with federal, state, and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.