Part Time Guest Service Agent

Sonesta International Hotels Corporation • Sonesta Simply Suites Boston Burlington, MA

4d

About The Position

The Guest Services Agent (GSA) contributes to the hotel’s mission and success by meeting front-desk performance objectives and supporting the Operations Manager. The GSA is the point person for front-desk technology systems and in-house guest relations during their shift, and represents the brand as guests enter the hotel. The role delivers guest service, handles front-desk transactions and requests, and services the hotel shoppe and pour.

Requirements

• High school diploma or equivalent required.
• Valid driver’s license required.
• Ability to speak, read, and write fluent English.
• Professional verbal and written communication skills.
• Must obtain ServSafe certification.
• May be required to obtain TIPS certification.
• Ability to frequently stand, bend, climb, kneel, and move about the facility; carry, lift, or pull items weighing up to 50 pounds; frequently handle objects and equipment; and stand for extended periods.
• Must work mornings, evenings, weekends, and holidays.

Nice To Haves

• One year of previous hotel experience or retail customer service experience preferred.
• Previous extended-stay industry experience preferred.
• Other language skills are beneficial.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, preferred.
• Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.

Responsibilities

• Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information about hotel services and room locations.
• Answer phones promptly and courteously.
• Process cash and credit card transactions accurately, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
• Maintain the security of cash, credit card transactions, and guest information.
• Book guest reservations for individuals or groups when requested; process cancellations, revisions, and updates to reservation information.
• Upsell rooms where possible to maximize revenue.
• Follow the seasonal-demand reservation strategy communicated by hotel management for room type and length-of-stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour, ensuring guests receive the hotel’s offered service and products.
• Follow local laws regarding alcoholic beverage sales and comply with federal, state, and local health, safety, and alcohol-service laws.
• Ensure guest special requests are fulfilled and guest services are properly delivered.
• Issue, control, and release guest safe-deposit boxes.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED