Part-Time Morning Guest Service Agent

GRAHAM HOTEL SYSTEMS INC•Ann Arbor, MI

2d•$16 - $18•Onsite

About The Position

Start your day by making someone’s day! The Kensington Hotel is looking for a friendly, dependable, and service-focused Part-Time Morning Guest Service Agent to join our Front Office team. If you enjoy meeting people, creating positive first impressions, and helping guests have a great stay, we’d love to have you on our team! This position is ideal for someone who enjoys a fast-paced environment and takes pride in providing exceptional hospitality. Morning shifts are available, typically 7:00am - 3:00pm with scheduling flexibility based on hotel needs.

Requirements

A friendly, positive attitude and genuine desire to help others.
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
Ability to remain professional and composed in a fast-paced environment.
Basic computer skills and ability to learn hotel operating systems.
Ability to handle cash and financial transactions accurately.

Nice To Haves

Previous hotel or customer-service experience is preferred, but we are willing to train the right person.

Responsibilities

Welcome guests immediately with a warm, friendly, and sincere greeting.
Use a positive, professional, and clear speaking voice while listening carefully to guest requests and responding with appropriate action.
Complete the guest registration and check-in process by accurately entering and retrieving information from the hotel computer system.
Confirm pertinent guest information and promote hotel sales initiatives and available services.
Select appropriate rooms based on guest preferences and needs.
Prepare and provide welcome folders, room keys, certificates, coupons, and other materials as appropriate.
Verify and process credit cards for authorization.
Handle cash, make change, and accurately balance an assigned house bank.
Accept and record vouchers, travelers checks, and other approved forms of payment.
Answer telephone calls promptly using professional and positive communication.
Accurately input and retrieve guest messages and communicate information to guests.
Receive and distribute guest mail and packages.
Complete guest check-out procedures and determine guest satisfaction.
Address guest concerns and, when appropriate, negotiate solutions that may include authorizing revenue allowances.
Listen carefully to guest complaints, conduct research, and develop effective solutions.
Remain calm, professional, and alert during emergencies, challenging situations, and periods of heavy hotel activity.
Work closely with other departments to ensure a smooth and enjoyable guest experience.
Perform other job-related duties as assigned.