Guest Service Agent- Part Time

Pyramid Global Hospitality•Charlottesville, VA

2d•Onsite

About The Position

Pyramid Global Hospitality is seeking highly motivated individuals to join our Front Desk team at the Virginia Guesthouse, opening in April 2026. The ideal candidate will use their engaging personality to create a memorable first impression for guests. While checking in and registering guests, the Front Desk Agent will serve as a source of knowledge for everything about the hotel, its amenities, and the local area. This role is perfect for someone who enjoys engaging with people from all over the world, making meaningful connections, and going the extra mile to 'WOW' guests. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people.
An outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.

Responsibilities

Provide exceptional customer service by being engaging and taking sincere interest.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and 'WOW' guests through recovery when things aren’t quite right.
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.