Guest Service Agent (Part-Time) - Juniper Hotel Cupertino, a Curio Collection by Hilton

Hilton•Cupertino, CA

8d•Onsite

About The Position

The Juniper Hotel Cupertino, a Curio Collection by Hilton, is seeking a part-time Guest Service Agent. This contemporary boutique hotel has 224 guest rooms and is located about 11 miles west of downtown San Jose, less than 20 minutes from Levi's Stadium and San Jose Airport. The Guest Service Agent delivers memorable guest experiences by supporting seamless check-in and check-out and providing warm, attentive hospitality. The position includes welcoming guests, processing arrivals and departures, answering questions about the hotel and local area, promoting hotel services, and responding to guest requests and concerns. The ideal candidate has at least one year of customer service experience, up to one year of hotel front desk experience, schedule flexibility, and availability to work Fridays, Saturdays, and Sundays.

Requirements

Minimum one year of customer service experience.
Up to one year of hotel front desk experience.
Schedule flexibility.
Must be able to work Fridays, Saturdays, and Sundays.
Demonstrate Hilton's values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
Recommend hotel amenities using upselling techniques to maximize room and service revenue.
Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

Go Hilton travel discount program, including access to 110 nights of discounted travel and room rates as low as $40 per night.
Employee stock purchase program with a 15% discount on Hilton shares.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis concierge support.
Free counseling and support through the Employee Assistance Program for eligible Team Members.
Paid time off.
Health and welfare benefits, including health plans, dental coverage, and vision coverage.
Retirement plans.
Complimentary meals during shifts.
Free on-site parking.
Career growth opportunities.
Supportive work environment.