Guest Service Agent (Seasonal), LXR Beach Village - Hotel del Coronado, A Curio Collection by Hilton

Hilton • Coronado, CA

7d • Onsite

About The Position

The Guest Service Agent is the primary point of contact for Shore House guests at Beach Village. The agent serves as a property ambassador, helping craft a curated guest experience and supporting team members in delivering a high level of service. The role requires professionalism, a positive attitude, and the ability to handle guest requests efficiently and courteously, exceed expectations, and provide personalized service and accurate information.

This is a seasonal, full-time classified position in a union workplace. The schedule varies and requires complete open availability, including weekdays, weekends, and holidays. Schedule restrictions cannot be accommodated, and full-time hours are not guaranteed. Hours and schedules depend on seniority and business needs, may be minimal until seniority is established, and can vary from week to week.

Requirements

• Complete open availability, including weekdays, weekends, and holidays; schedule restrictions cannot be accommodated.
• Comfort with schedules and hours that may vary from week to week, with full-time hours not guaranteed.
• Professionalism and a positive attitude when assisting guests.
• Ability to handle and process guest requests, exceed expectations, and provide personalized service and accurate information.
• Ability to process guest payments and use a point-of-sale system accurately.
• Demonstrate Hilton's stated values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Greet guests upon arrival and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions, and local-area information to assist with guest inquiries.
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.
• Support team members in delivering a high level of service and creating memorable guest experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed