Guest Service Agent (Seasonal), LXR Shore House - Hotel del Coronado, A Curio Collection by Hilton

Hilton • Coronado, CA

9d • Onsite

About The Position

The LXR Shore House Guest Service Agent is the primary point of contact for Shore House guests and acts as a property ambassador. The role supports a curated guest experience while working with team members to deliver a high level of service and create memorable stays. The agent projects professionalism and a positive attitude, assists guests efficiently and courteously, handles requests, and provides personalized service and accurate information. This seasonal, union position requires open availability for weekdays, weekends, and holidays. Hours and schedules may vary from week to week, are determined by seniority and business needs, and full-time hours are not guaranteed; hours may be minimal until seniority is established.

Requirements

• Complete open availability, including weekdays, weekends, and holidays, with no schedule restrictions.
• Comfort with a schedule and hours that may vary week to week.
• Ability to handle and process guest requests, exceed expectations, and provide personalized service and accurate information.
• Professionalism and a positive attitude.
• Demonstrate Hilton's stated values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Greet guests on arrival and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local information to assist guests.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed