FRONT DESK CLERK
About The Position
The Guest Service Agent is responsible for checking guests in and out, assisting with room reservations in person and online, answering questions about the hotel, and sharing information and recommendations about activities in the surrounding area. The agent confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. This role supports front-office operations by greeting and registering guests, managing room availability and guest accounts, handling messages and inquiries, and coordinating with other hotel departments. The agent follows hotel and company policies, including credit and cash-handling procedures, and provides friendly, warm service throughout the guest’s stay.
Requirements
- Prioritization and time-management skills.
- Ability to work quickly without compromising quality.
- Attention to detail.
- Reliable mode of transportation.
- High school diploma or GED certification, or an equivalent combination of education and experience.
Nice To Haves
- Proven experience as a front desk agent.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to the bell person or directly to the guest, without announcing room numbers.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guest accounts.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel guest reservations as needed.
- Post charges such as room, food, liquor, or telephone charges by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as needed.
- Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
- Order complimentary flowers or champagne for special guests at management’s direction.
- Understand and enforce hotel company credit policies.
- Account for cash and make deposits in accordance with hotel and company policies.
- Communicate effectively with other front-office and hotel departments.
- Report for scheduled shifts on time and in uniform in accordance with company policy.
- Follow company policies and procedures pertaining to the position and its duties.
- Take the initiative to greet guests in a friendly and warm manner.
- Cross-sell other Shamin Hotels.
- Perform other related duties as required.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Accident insurance
- Short- and long-term disability insurance
- Pet insurance
- Gym membership discounts
- Paid time off
- Paid holidays
- Shamin Perk discounts on tickets, rental cars, and attractions
- Footwear discounts
- 401(k) plan with company match
- Employee discounts at branded hotels
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
