FRONT DESK CLERK

SHAMIN HOTELS MASTER • Sandston, VA

157d • $15 - $16

About The Position

The Guest Service Agent is responsible for checking guests in and out and assisting guests in person and online with room reservations, hotel questions, and recommendations for activities in the surrounding area. The agent confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. The position reports to the Front Office Manager and has no supervisory responsibilities.

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

• Proven experience as a front desk agent.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to the bell person or guest, as appropriate, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
• Answer questions about hotel services, guest registration, and shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel guest reservations as needed.
• Post charges such as room, food, liquor, or telephone charges by hand or machine.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits in accordance with hotel and company policies.
• Communicate effectively with other front office and hotel departments.
• Report to scheduled shifts on time and in uniform in accordance with company policy.
• Comply with company policies and procedures pertaining to the position and its duties.
• Greet guests in a friendly and warm manner.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• Health insurance for full-time associates.
• Dental insurance for full-time associates.
• Vision insurance for full-time associates.
• Accident insurance.
• Short- and long-term disability insurance for full-time associates.
• Pet insurance for full-time associates.
• Gym membership discounts for full-time associates.
• Paid time off for full-time associates.
• Paid holidays for full-time associates.
• Discounts on tickets, rental cars, and attractions.
• Footwear discounts.
• 401(k) plan with company match.
• Employee discounts at branded hotels.
• Critical illness, hospital indemnity, accident insurance, and prepaid legal resources for part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED