FRONT DESK CLERK
About The Position
The Guest Service Agent is responsible for checking guests in and out, assisting with room reservations, answering questions about the hotel, and providing information and recommendations about nearby activities. The role involves obtaining or confirming guest information, assigning rooms, activating and distributing keys, and collecting payment for room charges and other fees. The agent greets and registers guests; manages guest accounts and room availability; handles messages and incoming mail; answers questions about hotel services and local shopping, dining, entertainment, and travel directions; and may make or change guest reservations. The role also requires following hotel and company credit and cash-handling policies, communicating with other hotel departments, reporting to scheduled shifts on time and in uniform, and complying with company procedures. Guest Service Agents are expected to provide warm, friendly service, cross-sell other Shamin Hotels, and perform related duties as required.
Requirements
- Prioritization and time-management skills.
- Ability to work quickly without compromising quality.
- Attention to detail.
- Reliable mode of transportation.
- High school diploma or GED certification, or an equivalent combination of education and experience.
Nice To Haves
- Proven experience as a front desk agent is preferred.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to bell staff or guests without announcing room numbers.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using equipment such as a telephone, fax, or switchboard.
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect guest payments, and make change.
- Make, confirm, and cancel guest reservations as needed.
- Post charges such as room, food, liquor, or telephone charges by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as needed.
- Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
- Order complimentary flowers or Champagne for special guests at management’s direction as needed.
- Understand and enforce hotel company credit policies.
- Account for cash and make deposits in accordance with hotel and company policies.
- Communicate effectively with other front office and hotel departments.
- Report to scheduled shifts on time and in uniform in accordance with company policy.
- Know and comply with company policies and procedures pertaining to the position and its duties.
- Greet guests in a friendly and warm manner.
- Cross-sell other Shamin Hotels.
- Perform other related duties as required.
Benefits
- Full-time associates: health, dental, vision, accident, short-term disability, and long-term disability insurance.
- Full-time associates: pet insurance.
- Full-time associates: gym membership discounts.
- Full-time associates: paid time off and paid holidays.
- Full-time associates: discounts on tickets, rental cars, and attractions through Shamin Perk.
- Full-time associates: footwear discounts.
- Full-time associates: 401(k) plan with company match.
- Full-time associates: employee discounts at branded hotels.
- Part-time associates: critical illness, hospital indemnity, and accident insurance.
- Part-time associates: prepaid legal resources.
- Opportunities for growth and advancement, including promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
