Guest Service Agent - Embassy Suites by Hilton Crystal City

Hilton • Arlington, VA

7d • $20 - $21

About The Position

The Guest Service Agent welcomes guests and supports a seamless hotel stay by managing check-in and check-out, answering questions, promoting hotel services, and responding to guest needs. The role involves delivering warm, memorable hospitality and handling guest communications and concerns with care and urgency.

Responsibilities

• Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Use knowledge of hotel offerings, room types, rates, promotions, and the local area to assist guests with inquiries.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
• Employee stock purchase program allowing Team Members to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental care, and vision-related coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed