Guest Service Agent - GALLERYone DoubleTree Suites by Hilton

Hilton • Fort Lauderdale, FL

10h

About The Position

The Guest Service Agent at GALLERYone DoubleTree Suites by Hilton delivers warm, memorable guest experiences throughout the stay. The role supports smooth check-in and check-out, provides hotel and local information, promotes hotel amenities and services, and responds to guest requests and concerns with care and urgency. Hilton values team members who demonstrate hospitality, integrity, leadership, teamwork, ownership, and urgency.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and do the right thing.
• Show leadership and inspire others.
• Value teamwork and shared outcomes.
• Demonstrate ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Recommend hotel amenities and services using up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton travel program, with rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including dental and vision coverage options.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed