Overnight Front Office Supervisor - GALLERYone a DoubleTree Suites by Hilton

Hilton • Fort Lauderdale, FL

1d

About The Position

The Overnight Front Office Supervisor oversees daily front office operations and leads the team in delivering smooth check-ins, check-outs, and memorable guest service. The role includes scheduling and assigning work, running pre-shift meetings, training and guiding team members, and providing timely feedback. The supervisor responds to guest inquiries and concerns, helps team members resolve complex or escalated issues, and monitors lobby traffic to adjust team coverage and maintain efficient service.

Responsibilities

• Supervise front office team members in carrying out front office procedures, including check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor lobby traffic and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed