Overnight Front Office Supervisor - Palmer House, a Hilton Hotel

Hilton • Chicago, IL

1d • Onsite

About The Position

The Overnight Front Office Supervisor oversees front office operations at the historic Palmer House Hilton in Chicago, delivering smooth check-in and check-out experiences and memorable guest service. The role leads and supports front office team members, manages guest concerns and lobby flow, and completes night audits and balancing in preparation for the next day. The schedule consists of three overnight shifts and two evening shifts per week; evening hours are 4:00 PM–12:00 AM or 5:00 PM–1:00 AM. Pay is $29.00 per hour, with the opportunity to earn monthly Front Desk incentives. On-site offerings include one complimentary meal per shift and discounted access to the fitness center.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.

Responsibilities

• Supervise front office team members and ensure front office procedures, check-ins, check-outs, and guest service are handled smoothly.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond to guest inquiries and concerns, and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Complete night audits and night audit balancing, while preparing for the next day.

Benefits

• Opportunity to earn monthly Front Desk incentives.
• One complimentary meal per shift.
• Discounted access to the on-site fitness center.
• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental coverage and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed