Front Office Manager - Palmer House, a Hilton Hotel
About The Position
Palmer House, a Hilton Hotel, is seeking a Front Office Manager to join its leadership team at its 1,641-room hotel in downtown Chicago. This role oversees daily front office operations and helps deliver memorable guest experiences while supporting revenue growth and guest satisfaction. The position is suited to an ambitious hospitality professional who is passionate about mentoring team members, inspiring high performance, and bringing forward innovative ideas. Flexible scheduling is required, including AM, Mid, and PM shifts, as well as two overnight shifts every three weeks. The position is salaried at $65,000 annually, with the opportunity to earn monthly FBG and Sell-Out incentives.
Responsibilities
- Oversee daily front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
- Track guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
- Promote hotel services and execute upselling tactics to support room occupancy and revenue growth.
- Provide regular updates and training so the team is informed about hotel offerings, services, and local attractions.
- Welcome guests, respond to inquiries, and resolve concerns promptly.
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Benefits
- Monthly FBG and Sell-Out incentives
- Discounted access to the onsite fitness center
- One complimentary meal per shift
- 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night
- Employee stock purchase program offering Hilton shares at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program for eligible Team Members
- Paid time off
- Health plans, including dental and vision coverage
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
