About The Position
The Guest Service Agent at DoubleTree by Hilton Abilene Downtown Convention Center welcomes guests and supports a seamless stay by providing warm, attentive hospitality. The role handles check-in and check-out, shares hotel and local information, promotes hotel services, and responds to guest requests and concerns with care and urgency.
Requirements
- Demonstrate hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
Responsibilities
- Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest check-outs by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
- Use knowledge of hotel offerings, room types, rates, promotions, and local information to assist guests with inquiries.
- Recommend hotel amenities and use upselling techniques to maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.
Benefits
- Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
- Employee stock purchase program with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health and welfare plans, including medical, dental, and vision coverage.
- Retirement plans.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
