Overnight Guest Service Agent - DoubleTree by Hilton Crystal City

Hilton • Arlington, VA

11d

About The Position

The Overnight Guest Service Agent welcomes guests and helps ensure a seamless stay through attentive check-in and check-out services. The role involves assisting guests with hotel and local information, promoting hotel services, and responding to requests and concerns with care and urgency. Team members are expected to embody Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and a focus on the present moment.

Requirements

• A passion for hospitality and spreading its warmth.
• Integrity and a commitment to doing the right thing.
• Leadership that inspires others.
• A belief in teamwork and achieving the best outcomes together.
• Ownership and accountability.
• Urgency and discipline, with a focus on the present moment.

Responsibilities

• Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell-service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed