About The Position
The Night Auditor and Guest Service Agent works two Night Audit shifts on Sunday and Monday, along with three Guest Service Agent shifts, with flexibility to work morning or mid shifts. The role supports seamless guest check-in and check-out while delivering warm, memorable hospitality experiences. Responsibilities include greeting arriving guests and completing check-in, assisting with guest departures and payments, providing information about hotel offerings and the local area, promoting hotel services, and responding to guest requests and concerns.
Requirements
- Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership and accountability, and urgency and discipline.
Responsibilities
- Greet arriving guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Provide information about hotel offerings, room types, rates, promotions, and the local area.
- Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.
Benefits
- Discounted travel through the Go Hilton travel program, including 110 nights with room rates as low as $40 per night.
- Employee stock purchase program with the opportunity to invest in Hilton shares at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health plans, including dental and vision coverage.
- Retirement plans.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
