Guest Service Agent - Embassy Suites by Hilton Miami Airport

Waldorf Astoria Kuwait • Miami, FL

8h

About The Position

The Guest Service Agent welcomes guests and supports memorable hotel experiences by managing seamless check-in and check-out processes. The role includes greeting arriving guests, verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance. It also involves processing departures, handling payments, answering guest questions about hotel and local offerings, recommending services, and responding to requests and concerns with care and urgency.

Requirements

• Demonstrate a passion for hospitality and spreading its warmth.
• Act with integrity and do the right thing.
• Show leadership, teamwork, ownership, and accountability.
• Bring urgency and discipline to the work.

Responsibilities

• Greet guests upon arrival and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests.
• Recommend hotel amenities and services using up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night at participating hotels.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including health, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed