FRONT DESK CLERK
About The Position
The Guest Service Agent is responsible for checking guests in and out, helping guests reserve rooms in person and online, answering questions about the hotel, and providing information and recommendations about nearby activities. The agent obtains or confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. The role is part of the Operations department at the Hampton Inn Suffolk in Suffolk, Virginia, and reports to the Front Office Manager. It has no supervisory responsibilities and is paid hourly, bi-weekly, at a stated range of $14.00 to $15.00 per hour. Shamin Hotels describes a culture focused on teamwork, ownership, learning, and warm, attentive guest service. The company offers opportunities for growth and advancement across its hotel portfolio. Full-time associates are offered a range of benefits; part-time associates have access to a separate set of benefits.
Requirements
- Prioritization and time-management skills.
- Ability to work quickly without compromising quality.
- Attention to detail.
- Reliable mode of transportation.
- High school diploma or GED certification, or an equivalent combination of education and experience.
Nice To Haves
- Proven experience as a front desk agent.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to the bell person or directly to guests, without announcing room numbers.
- Date-stamp, sort, and rack incoming mail and messages.
- Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
- Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel guest reservations as needed.
- Post charges such as room, food, liquor, or telephone charges by hand or machine.
- Make restaurant, transportation, or entertainment reservations for guests as needed.
- Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
- Order complimentary flowers or champagne for special guests at management’s direction.
- Understand and enforce hotel company credit policies.
- Account for cash and make deposits in accordance with hotel and company policies.
- Communicate effectively with other front-office and hotel departments.
- Report for scheduled shifts on time and in uniform in accordance with company policy.
- Know and comply with company policies and procedures pertaining to the position and its duties.
- Take the initiative to greet guests in a friendly and warm manner.
- Cross-sell other Shamin Hotels.
- Perform other related duties as required.
Benefits
- Health insurance for full-time associates
- Dental insurance for full-time associates
- Vision insurance for full-time associates
- Accident insurance for full-time associates
- Short- and long-term disability insurance for full-time associates
- Pet insurance for full-time associates
- Gym membership discounts for full-time associates
- Paid time off for full-time associates
- Paid holidays for full-time associates
- Discounts on tickets, rental cars, attractions, and footwear for full-time associates
- 401(k) plan with company match for full-time associates
- Employee discounts at branded hotels for full-time associates
- Critical illness insurance for part-time associates
- Hospital indemnity insurance for part-time associates
- Accident insurance for part-time associates
- Pre-paid legal resources for part-time associates
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
