Front Desk Clerk

Shamin Hotels Master•Suffolk, VA

About The Position

The Guest Service Agent is responsible for checking guests in and out, helping guests reserve rooms in person and online, answering questions about the hotel, and providing information and recommendations about nearby activities. The agent confirms guest information, assigns rooms, activates and distributes keys, and collects payment for room charges and other fees. The position also involves welcoming guests, handling messages and inquiries, maintaining room-availability and guest-account records, processing charges, and making or managing reservations. Guest Service Agents follow company and hotel policies, communicate with other departments, and provide friendly, attentive service.

Requirements

Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Attention to detail.
Reliable mode of transportation.
High school diploma or GED certification, or an equivalent combination of education and experience.

Nice To Haves

Proven experience as a front desk agent.

Responsibilities

Greet, register, and assign rooms to guests.
Issue room keys and provide escort instructions to a bell person or guest without announcing room numbers.
Date-stamp, sort, and rack incoming mail and messages.
Transmit and receive messages using equipment such as telephones, fax machines, and switchboards.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Maintain records of room availability and guest accounts.
Compute bills, collect payments, and make change for guests.
Make, confirm, and cancel guest reservations as needed.
Post charges for rooms, food, liquor, and telephone service by hand or machine.
Make restaurant, transportation, or entertainment reservations for guests as needed.
Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
Order complimentary flowers or champagne for special guests at management’s direction.
Understand and enforce hotel company credit policies.
Account for cash and make deposits in accordance with hotel and company policies.
Communicate effectively with front-office and other hotel departments.
Report for scheduled shifts on time and in uniform in accordance with company policy.
Know and comply with company policies and procedures related to the position and its duties.
Greet guests in a friendly and warm manner and provide attentive service.
Cross-sell other Shamin Hotels.
Perform other related duties as required.

Benefits

Health insurance for full-time associates.
Dental insurance for full-time associates.
Vision insurance for full-time associates.
Accident insurance for full-time associates; part-time associates also have access to accident insurance.
Short- and long-term disability insurance for full-time associates.
Pet insurance for full-time associates.
Gym membership discounts for full-time associates.
Paid time off for full-time associates.
Paid holidays for full-time associates.
Discounts on tickets, rental cars, and attractions through Shamin Perk for full-time associates.
Footwear discounts for full-time associates.
401(k) plan with company match for full-time associates.
Employee discounts at branded hotels for full-time associates.
Critical Illness insurance for part-time associates.
Hospital Indemnity insurance for part-time associates.
Pre-paid Legal Resources for part-time associates.
Opportunities for growth and advancement, including promotion from within.