Guest Service Agent - Hilton Santa Barbara Beachfront Resort

Hilton • Santa Barbara, CA

11d

About The Position

The Guest Service Agent delivers warm, memorable hospitality at Hilton Santa Barbara Beachfront Resort. The role supports a seamless guest stay by welcoming arrivals, processing check-ins and check-outs, providing hotel and local information, promoting hotel services, and responding to requests and concerns with care and urgency. The position calls for a commitment to Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency.

Responsibilities

• Greet arriving guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to answer guest inquiries.
• Recommend hotel amenities and use up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program allowing investment in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed