Guest Room Attendant
About The Position
The Guest Room Attendant performs daily cleaning of at least 14 credits during a shift and ensures each room meets established cleanliness standards. The role includes cleaning guest rooms and bathrooms, making beds, replenishing supplies, checking that room items are in working order, and responding to Guest questions or requests. The attendant communicates with Supervisors and Managers about Housekeeping and Guest Service issues and maintains a positive, professional demeanor with Team Members, Guests, and Vendors. The position has no supervisory responsibilities. A $1,000 retention bonus is offered.
Requirements
- High school diploma or GED.
- Ability to perform each essential duty satisfactorily.
- Knowledge of Company policies and procedures, including fire and safety regulations.
- Ability to communicate effectively in English.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Nice To Haves
- Previous housekeeping experience in a similar casino or hotel environment.
- Experience with Micros or similar POS software.
Responsibilities
- Sort, count, fold, mark, and carry linens.
- Make beds.
- Replenish or replace room supplies such as drinking glasses, stationery, TV guides, casino information flyers, menus, and matches.
- Sweep, scrub, and vacuum floors.
- Clean upholstered furniture.
- Clean guest room bathrooms, including sinks, toilets, showers, vanity areas, mirrors, and floors.
- Dust and clean furniture and room fixtures, including televisions, dressers, chairs, headboards, air conditioning units, vanities, phones, mirrors, lamps, and picture frames.
- Wash walls, ceilings, woodwork, windows, door panels, and sills.
- Empty wastebaskets and ashtrays.
- Replenish bathroom supplies, including toilet paper, tissues, soap, and shampoo.
- Check that room items—including televisions, lights, air conditioning units, telephones, alarm clocks, drapes, and luggage racks—are in working order.
- Assist Guests with questions and requests.
- Maintain communication with Supervisors and Managers about Housekeeping and Guest Service issues.
- Maintain a positive and professional demeanor when interacting with Team Members, Guests, and Vendors.
- Accept performance feedback professionally.
- Perform other related duties as assigned.
Benefits
- $1,000 retention bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
